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Ski and Snowboard School - Guest Service Supervisor

Sugar Bowl Resort
Job Description
JOB TITLE: Ski and Snowboard School - Guest Service Supervisor                 

REPORTS TO:  Ski and Snowboard School

SUMMARY:
This is a full-time position that will oversee the indoor support operations of the Ski and Board School at both base areas.   Oversight includes directing guests to the proper programs, ensuring the guest flow through tickets and rentals is efficient and guest friendly, maintaining professional indoor facilities, food preparation and service, food and supply ordering, the set-up of indoor facilities, scheduling of indoor staff, and assists in the organization of children inside the facilities.  Skiing or riding is not required for this position.

QUALIFICATIONS:
  • A background in managing a team is required.
  • A background in food preparation is a must. 
  • Requires background check
DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

To help the Business Manager oversee reservations, sales, and administrative needs of the instructional program. The functions below are essential to your job:

Activity / Hours per Day
Sitting - 3-6 hours per day
Walking - 3-6 hours per day
Standing - 3-6 hours per day
Bending (neck) - 3-6 hours per day
Bending (waist) - 3-6 hours per day
Squatting - 3-6 hours per day
Climbing - 3-6 hours per day
Kneeling - 3-6 hours per day
Crawling - 3-6 hours per day
Twisting (neck) - 3-6 hours per day
Twisting (waist) - 3-6 hours per day

Hand Use
  Is repetitive use required - 3-6 hours per day
  Simple Grasping - 3-6 hours per day
  Power Grasping - 3-6 hours per day
  Fine Manipulation - 3-6 hours per day
  Pushing & Pulling - 3-6 hours per day
  Reaching (above shoulder) - 3-6 hours per day
Sight - 6-8 hours per day
Hearing - 6-8 hours per day
Smell - 0 hours per day
Taste - 0 hours per day

Lifting, Carrying / Hours per Day
0 – 10 lbs. - frequently, 3-6 hours per day
11-25 lbs. - frequently, 3-6 hours per day
26-50 lbs. - occasionally, up to 3 hours per day
51-75 lbs. - occasionally, up to 3 hours per day
76-100 lbs. - occasionally, up to 3 hours per day
100+ lbs. - never

Other Physical Requirements:
Driving Cars, trucks, forklifts, or other Equipment - No
Working around equipment and machinery - Yes
Walking on uneven ground - Yes, stairs and ramps. 
Exposure to excessive noise - No
Exposure to extreme temperatures - Yes, weather when shoveling snow. 
Exposure to humidity or wetness - Yes, all weather for some outdoor events. 
Exposure to dust, gas, fumes, or chemicals - Yes, occasionally from cleaning supplies. 
Working at heights - No
Operation of foot controls or repetitive foot movement - No
Use of special visual or auditory protective equipment - No
Working with bio-hazards such as: - No
Blood borne pathogens, sewage, hospital waste, etc. - No
Skiing or Snowboarding - No
 
Contact Information