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Assistant Branch Manager

Tri Counties Bank
Job Description
The Assistant Branch Manager supports the Branch Manager in attaining branch goals and maintaining a customer-driven sales and service environment.  The Assistant Branch Manager assumes responsibilities of the branch in the absence of the Branch Manager.
  • In the absence of the Branch Manager or as directed by the Branch Manager conducts daily team huddles at the beginning and end of each day.
  • Meets personal sales goals as assigned.
  • Proactively plans and implements activities that promote referrals to the platform sales team by providing consistent sales and referral coaching and feedback sessions with referral team members.
  • Manages all functions related to branch operations and teller functions. Keeps Branch Manager informed of key issues or problems at all times.
  • Ensures branch staff provides prompt, efficient and friendly service to customers ensuring that customer transactions are handled timely and accurately according to guidelines.
  • Ensures branch follows all operating and compliance guidelines including adhering to the Operational Loss policy.
  • Ensures branch successfully passes annual reviews and audits.
  • At the direction of the Branch Manager, administers HR policies and procedures, including hiring, terminating, evaluating, recommending salary increases and counseling or disciplining branch personnel.
  • Ensures assigned staff scheduling meets customer demands. Manages branch within FTE guidelines and ensures FTE is properly allocated according to customer visitation patterns.
  • Operates within assigned budget guidelines and expense controls.
  • Performs sales and customer service duties when necessary to ensure prompt, efficient service to customers.
  • Maintains a current understanding of Bank procedures and policies.
  • Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, CIP, Reg DD/Truth in Savings, Expedited Funds Availability Act, and Gramm-Leach-Bliley Act.
  • Performs other work-related duties as assigned.
  • High school diploma or GED required, undergraduate degree preferred.
  • Ability to lead and direct others.
  • Appropriate management experience required.
  • Excellent written and verbal communication skills.
  • Above average working knowledge of Bank products and teller operations systems.
  • Ability to utilize personal computers and Windows driven programs.
May be required to lift up to 25 pounds.
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