MicroNet Template

Guest Experience Manager

Tahoe Getaways
Job Description
Position: Guest Experience Manager

The Guest Experience Manager serves as a leader in the Guest Experience Department. Provides training and ongoing coaching to a team of Vacation Specialists, assists in developing and improving protocols and procedures in the Department, and handles matters escalated from the Vacation Specialist level. Assists guests throughout the entire Traveler Journey, from planning through post-stay.

Responsibilities Include:
• Overseeing daily activities in Guest Services Department and providing ongoing coaching to Vacation Specialists (30%)
• Handling inbound sales calls and emails, assisting potential guests in selecting a vacation home and converting leads to bookings (30%)
• Assisting current, upcoming, or past guests via phone or email with the details of their reservation (20%)
• Managing template based correspondence to ensure clear communication with guests (10%)
• Participating in Department strategy sessions and assisting with development of new materials (5%)
• Providing miscellaneous office support to other departments (5%)

Desired Competencies:
• Skilled in training, coaching, and team development
• Team player; No job too big, no job too small attitude
• Outgoing, engaging, and friendly demeanor
• Ability to maintain composure in the face of stressful or challenging circumstances
• Attention to detail and ability to communicate accurately and concisely

• Bachelor’s Degree or Equivalent
• California Real Estate Salesperson License strongly preferred
• Stellar phone and email etiquette
• Proficient in Microsoft Office
• Experience using a Property Management Software system preferred
• Minimum 5 years’ experience in a customer facing role required; experience in a supervisory or management role strongly preferred
• Intimate knowledge of the North Lake Tahoe and Truckee regions strongly preferred
• Available to work weekends and most holidays

If you are a people person, and excel in a fast paced, professional environment, this is the perfect opportunity to build a lucrative career in property management. Plenty of room for growth.

This position reports to the Director of Sales and Marketing.

To apply, please submit a resume and cover letter to amber.kennedy@tahoegetaways.com
Contact Information